Privacy Policy

Inquiries. When you contact us through the website form or by email, we collect the details you provide — typically your name, email address, phone number, business name and message.

Clients. If you become a client or use the client portal, we collect the information needed to deliver services: contact details, agreements and signatures, invoices and payments, appointments, and project content you share with us.

Basic usage data. Like most websites, our hosting provider processes standard technical logs (such as IP address and browser type) to keep the site secure and available.

We use your information to respond to inquiries, deliver the services you've hired us for, send transactional emails (appointment reminders, contracts, invoices and project updates), maintain our client records, and keep the website secure. We do not sell your personal information.

Service emails (appointments, contracts, invoices) are sent because they're necessary to deliver your services. Marketing emails, where we send them, include an unsubscribe link, and you can opt out at any time without affecting your service.

We rely on trusted providers to run the business — website hosting, our client database, email delivery, and payment processing. These providers process information only on our instructions to deliver their services.

The website uses only the cookies and similar storage strictly necessary to keep signed-in clients (you and your team) logged in securely to the client portal. We don't use advertising or cross-site tracking cookies.

Inquiry details are kept while we're in conversation and for a reasonable period afterward. Client records, agreements and invoices are kept as long as needed for the services and to meet tax and legal record-keeping requirements.

You can ask us to access, correct or delete the personal information we hold about you, or ask how it's used. Email info@vmediasocial.com and we'll take care of it.

Client documents, invoices and agreements are stored behind authentication and are only visible to you and the vmediasocial team. No method of storage or transmission is perfectly secure, but we work to protect your information and limit access to those who need it.

If we update this policy, the new version will be posted on this page with a revised date.

Privacy questions? Email info@vmediasocial.com.